Privacy & Security

TicketWorks has been connecting audiences with events since 1995. We are committed to making event attendance easy and enjoyable. We partner with arts and entertainment producers who strive to provide the very best experience — and value — for their audiences. From buying a ticket right up to the final encore.

Our pledge to you is very simple: we are here to provide you with an optimal ticket purchasing experience. We’ll make sure you have the information you need to quickly and conveniently purchase tickets to events that we handle. If we can’t answer a question you have about an event on-sale at TicketWorks, we’ll research the answer and get back to you!

Please note that all sales are final; all tickets and convenience fees are non-refundable and non-exchangeable, unless otherwise indicated by policies set individually by our event producers. The purchase of tickets at TicketWorks or constitutes acceptance of this policy.

Delivery of Your Order

When you place an order at TicketWorks you will be asked if you wish to have your order mailed to you via USPS Mail or held at the venue for Will Call pick-up.

Orders placed for USPS Mail delivery are normally shipped within 24-48 hours. Please allow 10 days to receive your order by USPS mail.

We do not mail first class orders during the last 10 days before an event, but instead will send your order to the venue for “Will Call” pick-up.

To claim your tickets at Will Call, you must present a copy of your email order confirmation, the credit card used to purchase tickets and a photo I.D. of the card holder. Will Call tickets are released ONLY to the card holder associated with the order. Ticket pick-up by any alternate person is strictly prohibited.

If you have any questions regarding the status of your order or any charge that we have made to your credit card account, please contact Customer Service at 612-343-3390. You may also contact us via email at We are always happy to verify any information regarding your order or payment.

Working With Us

TicketWorks handles a wide spectrum of ticketing and registration services for a vast array of venues — from small cabarets to large outdoor festivals; from small business meetings to national conventions. You can rely on TicketWorks to provide you and your customers with convenient and dependable event services.

E-mail an Account Executive for information about using our services

Your Privacy

Your privacy is very important to us. Your name and address will be used to complete your payment and to deliver your order. We may share your contact information with the organization that produces the event to which you have purchased tickets. That producing organization may include your address on their mailings so that you can be informed about their activities. If you do not wish to have your information shared in this manner, simply inform us at the time you place your order. You may inform your TicketWorks telephone reservationist or check the appropriate option in our online ticket ordering. We will not sell nor share your address or other information with any other party. If you sign up or “subscribe” to receive information and event “t-mail” on our optional notification lists, we will send information to you about events, tickets and merchandise that are on-sale at TicketWorks, and you will be automatically eligible for any ticket give-aways which are in effect. We may, from time to time, also send you notices about other products and services that may be of interest to our shoppers. In such cases, we simply will be passing along paid advertisements that we feel may be of interest to you, based on your request-for-information profile. Only we will contact you with this information; we will not make your contact information available to any other party or advertising lists. You may “unsubscribe” from our service or change your request-for-information profile at any time you choose. We are real people, interested in your real-time experience at TicketWorks. Please e-mail the Founder, John Work, whenever you have a comment or suggestion. Really! — He wants to know what you think.

If you have any concern about notices you receive from us, or wish to personally communicate with us about your online experience at our site, please contact Customer Service at 612-343-3390. You may also contact us via email at


Our order pages are secured using industry-standard encryption with Secure Sockets Layer (SSL). This technology ensures that your personal information is seen only by you, its intended recipient, and not anyone in-between. Depending on your browser’s capability and settings, our order pages employ either AES encryption with 256-bit keys (the standard used by the U.S. Government to secure “Top Secret”-level sensitive information) or RC4 encryption with 128-bit keys. For further reading about SSL and encryption, see this page.

Cancellations and Refunds

Normally, all purchases are not exchangeable nor refundable due to contractual arrangements with our event producers. In the rare event that a performance or meeting can not take place due to reasons beyond the producer’s control, ticket purchases are refunded automatically to the credit card used to place each ticket order.

In all instances when a ticket is refunded, only the face value of the ticket is refunded. Ticket and order service fees are not refundable under any circumstance. Why? We incur hard costs immediately as each ticket is sold due to standard operational contracts with our vendors. As we have performed our services by selling the ticket and refunding the face value to you, we must retain all service fees in payment of services rendered.

For tickets purchased by credit card, please allow 10 business days for return of funds to your account. Tickets purchased by cash are refunded at point of sale. TicketWorks has no responsibility for refund of cash purchases, which are the responsibility of the event producer.